VCCS Workshop 2014
The 6th Victorian Council Compliance Services Workshop was held on Tuesday 13 May 2014 at the Whitehorse Centre, Melbourne
Workshop survey results
Jose Gacelos created a survey for the Victorian delegates (120). While the replies were from only 20% of the audience the majority were People Managers that can impart learning and make decisions to implement. The survey also verifies what we have known for a while; that the workshop agenda is the most important item and we should be approaching our national workshops with a whole of business approach.
What we learnt from the responses
- A majority of respondents work in cross-functional compliance roles
- The workshop content provided new learning and served as refresher for a majority of respondents
- Mostly people managers participated in the survey
- The proposed future topics would be of benefit to those who participated in the survey
- During the year, May is the most ideal month for respondents to attend the workshop
- The workshop is best held on a Tuesday followed closely by Wednesday
Where to from here?
- Continue to provide speakers and workshop current topics
- Explore ways to incorporate proposed future topics into the workshop
- Find and implement a solution to capture feedback from a broader range of attendees
- Next year’s workshop to be held on a Tuesday in in May
Luke English (keynote speaker)
Lawyer, Planning and Environment
Luke joined Maddocks as a Law Clerk in April 2011 and commenced as a Lawyer upon his admission to practice in February 2013.
Luke advises local government clients in a variety of matters under the Planning and Environment Act 1987 and other legislation. He regularly prepares submissions for a range of proceedings in both the review and original jurisdictions of VCAT and represents clients in both VCAT and the Magistrates’ Court.
Luke’s areas of expertise include:
- statutory interpretation of legislation and subordinate legislation (including planning schemes)
- enforcement and prosecution
- interpretation of property instruments, including restrictive covenants
- drafting planning instruments and agreements
‘Dealing Professionally with Aggressive Behaviour’
Communication and Conflict Resolution Skills
Workplace Violence Prevention
Personal Protection Training
Karen Armstrong is an expert in workplace violence prevention.
Following an exceptional career in the martial arts industry as National Manager and Professional Instructor at one of Australia’s largest academies, Karen established Safety Strategies in 1994 as a specialist training provider.
Karen works in a wide range of industries, including Enforcement, Health, Community Services, Transport and Local Government to build confidence and practical skills for people who are dealing with aggressive behaviour.
Karen will present Case Studies based on her work with a range of Councils including Council of the City of Sydney, Gold Coast City Council and North Sydney Council.
Co-ordinator, Parking Management, City of Greater Dandenong
Ph: 03 8571 1500 | Fax: 03 8571 5196 | PO Box 200 Dandenong VIC 3175
Brett Christensen has worked in Local Government for 25 years. He began at the City of Springvale, which later amalgamated with Dandenong to be renamed, Greater Dandenong, where he is now Parking Management Co-ordinator.
Brett’s roles have included parking enforcement, animal control, municipal law enforcement, fire prevention and prosecutions.
Andrew has worked at Launceston City Council for more than 30 years. He has been the Manager of Parking Operations for 14 years and also manages Carr Villa Memorial Park, which he has managed for 7 years. Andrew is a member of the Launceston City Council’s Senior Management Team and has a financial, governance and management background. Andrew has completed a Master in Business Administration, is a Fellow of the Institute of Public Accountants and is a Graduate Member of the Australian Institute of Company Directors.
Jose Gacelos is a qualified trainer and assessor and has been employed with City of Melbourne Parking and Traffic Branch for 12 years. He served 8 years, on-road, as an Authorised Parking Officer before joining the Learning and Development team. He has conducted numerous training sessions within the City of Melbourne and has also delivered training to Authorised Officers from other Councils and external agencies including Melbourne Airport and Melbourne University. He is a “power user” with parking enforcement technology and created and conducted learning programs for PDA ES400 operation, In-Ground-Sensors and Pay-by-Phone. He recently qualified as a Disc practitioner and is delivering Team Development/Building Sessions with the Parking and Traffic Branch.
He has acted as a Team Leader Enforcement, Coordinator Prosecutions and Coordinator of the Permits team. He has conducted numerous presentations for the Branch, notably at the 2009 and 2014 Melbourne workshop and at the recent 2012 Victorian Council Compliance Services annual workshop. He has also participated in City of Melbourne Altitude Program, a program that recognises and develops emerging future leaders. He is also coordinating Community Engagement Programs for the Branch.
In 2011 he was the winner of the ANPSG Outstanding Customer Service over an extended period of time.
Coordinator Local Laws, Knox City Council
Kirsten has worked in various compliance roles for the last 20 years, starting at the Melbourne Market Authority, a brief stint at Melbourne City Council and then 10 years as an RSPCA Inspector and prosecutor. Her RSPCA role had her located at East Burwood, Ballarat and Melton, working closely with a large number of Councils.
In 2007 she became Coordinator Local Laws at Port Phillip Council after relocating back to Melbourne to pursue legal studies. She finished her law degree in 2010 and was admitted to practice in 2011. She volunteers at a community legal centre on a regular basis.
In 2013 after finalising Port Phillip Council’s Domestic Animal Management Plan and a major local law review, working with the LGPro Better Practice Local Laws working group, she headed out east to Knox Council for a different challenge! She is now involved with the Eastern Regional Compliance group.
She is currently completing an MBA and learning Mandarin (for fun!) and training for the Around the Bay 210km bicycle ride in October.
Team Leader Learning and Development (P&T), City of Melbourne
Ph: 03 9658 8001 | Fax: 03 9658 8076 | Mobile: 0409 806 385
Graham has worked in the Parking and Traffic Branch with the City of Melbourne for over 29 years. Prior to his current position he was Team Leader Enforcement Services, where he was responsible for the enforcement operations and the management of 110 officers. Graham spent 20 years on the road as a Parking Officer and Team Leader.
Graham has conducted training at RMIT and Chisholm Institute in Victoria, and currently conducts training for authorised officers with the City of Melbourne. He has also conducted Authorised Officer training for external Councils and Enforcement Agencies including; Connex ( now Metro), Port of Melbourne Corporation, Melbourne University and Melbourne Airport.
In July 2014, in partnership with Swinburne University, Graham and Jose Gacelos will be delivering an Authorised Parking and Local Laws Officer Program for 8 units of attainment in Certificate IV Local Government Regulatory Services.
He is the Victorian Committee Member on the ANPSG and is a co-founder and organising committee member for the Victorian Council Compliance Services Workshop (formerly Victorian Parking Steering Group (VPSG)
Garry Neilson has been the Prosecutions Coordinator at the City of Melbourne Parking and Traffic Branch for the past 5 years. He has in-depth experience in roads and traffic laws including as an enforcement officer, a law lecturer, policy officer, criminal and disciplinary prosecutor, senior legislation officer, prosecutions coordinator and leader of teams responsible for parking enforcement.
Before coming to Local Government Garry was a Senior Legislation Officer at VicRoads for several years participating in the progression of VicRoads’ road safety legislation program. This included drafting 13 sets of regulations and progressing a Road Safety Bill through the consultation and Cabinet processes.
Garry was a member of Victoria Police for 18 years specialising in traffic law, traffic policy and prosecuting. Nearly a decade of lecturing on advanced traffic law gave Garry a very solid foundation of specialist knowledge. At the Traffic Support Department he had ongoing input on behalf of Victoria Police into the review and development of state and national traffic legislation including the Australian Road Rules.
Andre has worked in the Parking and Traffic industry since 1982 starting as a Traffic Officer at the City of Melbourne and then in 1997 moved to City of Boroondara as a Local Laws Officer, where his role was very diverse dealing with Local Laws, Parking and Animal Management issues. In 2009 Andre was appointed to the position of Parking & Traffic Supervisor. For a number of years Andre has been actively involved in the Training and mentoring of new Officers and sharing his 31 years of knowledge. Andre also has a very vast knowledge of the use of the latest technology with the use of the PDAs that at times Officers from other Councils have been in contact for help with minor issues or even some knowledge sharing. Andre followed in his father’s footsteps joining him at Melbourne in 1982. Andre’s son now also works in our industry.
Local Laws Coordinator, Mitchell Shire Council, Vic
Elke’s experience in Local Government spans 18 years and started from the ground with on-road roles of Municipal Laws Officer and Municipal Laws Project Officer with Nillumbik Shire Council. Elke moved on and stepped up in 2006 to become the Local Laws Coordinator at Knox City Council then decided on a tree change in 2012 to follow her desire of working in the north east region of Victoria, moving over to Mitchell Shire Council as Local Laws Coordinator.
Elke has been involved in the Australian Institute of Animal Management (AIAM) as Secretary since 2006. She is actively involved in the South West Authorised Officers Group (SWAOG), is an Administrator on the VicRangers Forum and is President of the North East Authorised Council Officers Association (NEACOA).
Moving to a Mitchell Shire Council has enabled Elke to collaborate and network further with regional Councils, sharing knowledge, experiences and resources she has developed and acquired throughout her career.
Matthew Tyrrell – ANPSG Chairman
Matt Tyrrell has over 30 years of experience with the Hobart City Council. Matt is the Manager of Council’s Customer Services and Parking Operations Business Unit, a position he has held for the past 13 years. Prior to this his background was in Finance, where he formerly Managed Council’s Rates Department for a period of 6 years, and before this held various position in the Finance and Parking Enforcement areas of Council.
Matt has been involved with the ANPSG since its inception back in the 1990s, and was the initial Chairman elected by the group upon formalisation.
Scott Walker has over 20 years’ experience in Local Government, with a background in planning. He has been at Banyule City Council for the last 15 years and held positions as Development Planning Coordinator, Manager, Development Services and over the last 5 years has been the Director of City Development which includes the Transport and Local Law functions of Council.
Scott is outcome focused and considers a clear action plan as a key to implementation especially with complex issues.
Joe has been involved in Local Government for over 30 years, commencing at Melbourne City Council as a parking officer then at Keilor City Council which became Brimbank City Council after amalgamation where opportunities arose and he became Manager of Compliance before moving on to Mitchell Shire as Manager of Environmental Services, where unfortunately he was made redundant along with most other managers. He was fortunate enough to then obtain employment at Nillumbik Council as the Coordinator of Ranger Services, and now at the City of Whitehorse as Coordinator of Community Laws.
During all of this time Joe have been involved in numerous projects with various statutory bodies such as the DEPI, LGV, MAV and LGPRO in contributing to improvements for our industry.