Learning and development

The introduction of national qualifications was initially discussed in the first Parking and Traffic Workshop held in Hobart 1996. Following that initial discussion, the Australian National Training Authority (ANTA) and Clare O’Kelly, of “All-In Productions” were approached and were involved in the development of competency based training for the Parking & Information Officers throughout Australia.

The introduction of the Certificate III in Environmental Health and Regulations now means that Parking and Information Officers can gain a qualification that recognises their expertise in areas such as, Parking Enforcement & Customer Services. The majority of training and assessment is conducted "on the job" & assessments are based on current competencies as well as recognition of prior learning (RPL).

More information about the certificate >

Authorised Parking Officer Foundation Program

Want a rewarding career with Local Government or another Regulatory Service Organisation?

Like meeting people and delivering high quality customer service? Then we have the program for you.

Swinburne University is pleased to announce a joint partnership with the City Of Melbourne Parking and Traffic Branch, to deliver an interactive Authorised Officer (Parking and Local Law) Program which will pave the way towards your new, exciting and challenging career. City of Melbourne’s program has long been recognised as one of the best in the country, so set yourself up with the opportunity to experience the sea change of a lifetime and enroll now as places are limited.

Many organisations employing Authorised Officers are asking for experienced officers or applicants that have obtained a relevant qualification.

Some councils and other organisations are now willing to employ new staff, without on-road experience, providing they have been assessed as competent in administering and enforcing the Road Safety Road Rules 2009 and have the right attitude, values, behaviours, good customer service and interpersonal skills.

Give yourself the best opportunity for an interview by enrolling now.

Students will study and be assessed in 8 of the 12 units that make up the nationally recognised Certificate IV in Local Government (Regulatory Services).

Learning objectives

  • Monitor areas under council jurisdiction
  • Investigate alleged breaches of legislation and prepare documentation
  • Address customer needs
  • Monitor public behaviour in council areas
  • Deal with conflict (PSPGOV411A)
  • Follow defined OHS policies and procedures
  • Provide evidence in court
  • Represent council at legal proceedings

Find out more >