The ANPSG Hall of Fame honours Local Government staff that have made a difference by serving their Council and community in a committed, proactive manner to resolve issues and for delivering outstanding service over a long period of time. Their contribution has also assisted in improving Local Government’s reputation and standing within their community and throughout the country.
Their efforts have helped promote and improve the image of all Compliance Officers and other administration staff that deliver a vast array of services that serve the community at large.
Left to right – Matthew Tyrrell and Graham McKinnon
It is fitting that Matthew and Graham were inducted, at the same time, as both were involved with the original workshops that commenced in 1996 with City of Melbourne Parking and Traffic Team Leaders Graham McKinnon and Kathy Walker visiting the Hobart City Councils Officer’s at a workshop they were conducting, with facilitator Clare O’Kelly, that was looking at and discussing ways to improve their services and their training programs. The national workshops evolved from these humble beginnings; “wouldn’t it be good if we could invite some interstate Councils to partake in our workshop”.
The rest is history and 18 workshops have been conducted in all states and the ACT and now hosts Councils from across Australia and New Zealand.
Matt Tyrrell has 36 years’ experience with the Hobart City Council. Matt is the Manager of Council’s Customer Services and Parking Operations Business Unit, a position he has held for the past 10 years. Prior to this his background was in Finance, where he formerly Managed Council’s Rates Department for a period of 6 years, and before this held various position in the Finance and Parking Enforcement areas of Council.
Matt has been involved with the ANPSG since its inception back in 1996, and was the initial Chairman elected by the group upon formalisation of the ANPSG Inc. (2005), has been re-elected unopposed each year at the Annual General Meeting and also carries out the functions of treasurer/secretary for the national committee.
He continues to oversee each workshop and has been one of the main driving forces behind all the group’s activities.
He is proactive in promoting the industry and was instrumental in bringing Melbourne and then other states to join the inaugural workshop.
He was the main driving force in developing the group’s charter, mission statement and constitution, organising the first newsletters and Officer exchanges with other Tasmanian and Interstate Councils.
He is the spokesman for the group and has represented the committee at New Zealand’s annual workshop.
Along with Melbourne and Canberra, Matt was a key member of a group that wrote 4 units for the current national Certificate IV LG Regulatory Services.
Graham has worked with On-street Compliance Services (formerly Parking and Traffic Branch) City of Melbourne for over 30 years, joining in April 1985. Prior to his current position he was Team Leader Enforcement Services, where he was responsible for the enforcement operations and the management of 110 officers. Graham spent 20 years on the road as a Parking Officer and Team Leader.
Graham has conducted training sessions and programs for Parking and Authorised Officers at Swinburne University, RMIT and Chisholm Institute in Victoria, and currently conducts training for Authorised Officers (Parking and Local Laws) with the City of Melbourne. He has also conducted Authorised Parking Officer training for numerous Victorian Councils and Enforcement Agencies including Connex (now Metro), Port of Melbourne Corporation, Melbourne Airport, Melbourne University and Kangan Institute. In the last few years he has conducted training with Launceston and 4 other Tasmanian Councils in ‘Service Excellence and Managing Conflict’.
He has been the current Victorian Committee Member, on the ANPSG, since 2006. Along with Hobart and Canberra’s representatives Graham was a key member of a group, facilitated, coached and mentored by Clare O’Kelly, that created 4 units, for Parking Officers, for the current national Certificate IV LG Regulatory Services. He has attended all but one of the 18 national workshops and has conducted numerous workshop presentations over the years and continues to work behind the scenes to ensure quality of the workshops is maintained.
He is also co-founder and current coordinator of the Victorian Council Compliance Services (formerly Victorian Parking Steering Group – VPSG) annual workshop.
He was also the winner of this year’s 2015 Customer Service Excellence Award.
Director Parks and Customer Service
Hobart City Council
Roger Viney was one of the people instrumental in founding the ANPSG back in 1996. His passion to recognise and promote Hobart’s Parking and Information Officers led to him supporting a workshop with his Officers that culminated in other states attending over a six month period.
He was also honoured in 2007 for his “outstanding customer service over an extended period of time”.
Roger has devoted 45 years of his life to serve Hobart City Council in numerous positions over that period. While stepping down from his substantive position, in early August 2014, he is not completely retiring just yet as he will be assisting the General Manager for a few months.
Good luck when you finally do retire Roger as you deserved a well-earned rest and we trust that you enjoy the next phase of your journey.
Thank you again Roger Viney.